THIS IS WHAT WE DO
We Can Help Your Business
“The Good News About Computers Is That They Do What We Tell Them To Do.”
WELCOME TO
ADCOTECH Business Solutions Limited!
At ADCOTECH, we help businesses across Jamaica access reliable IT hardware, software and professional technology services. We provide sourcing for laptops, desktops, servers, printers, networking equipment and other business-class solutions, all available by quotation.
We work with organizations of all sizes to design, implement and support technology that improves productivity, reduces downtime and drives growth.
With more than 20 years of hands-on experience, our mission is simple:
Enable your business with the right IT solutions, whenever you need them.
Think Service. Think Solutions. Think ADCOTECH.
Authorised Partner
Popular IT services
Our Professional Solutions
ADCOTECH provides full business IT support, including hardware sourcing, systems implementation, network security and ongoing managed services for Jamaican companies.
MANAGED SUPPORT Levels
Consider Us Your IT Department, On-Demand
Level 1 Support
Small businesses with minimal IT requirements.
- Help Desk Support
- Basic IT Support
- Software Updates & Patches
- Data Backup
- Basic Security
- Onboarding New Staff
- Onboarding New Devices
Level 2 Support
Medium-sized businesses with moderate IT needs.
- Advanced Troubleshooting
- Network Management
- Server Management
- Security Incident Response
- Patch Management
- Backup and Recovery
- Integration Support
- Hardware Troubleshooting
Level 3 Support
Large businesses with complex IT infrastructures.
- Expert Troubleshooting
- Network Design & Architecture
- Comprehensive Server Monitoring
- Database Administration
- Custom Development & Scripting
- System Integration
- Vendor Management
- Performance Tuning & Scalability
MANAGED Support Levels & Features
Our Managed Support
Levels & Features
- Help Desk Services: Provide remote support for end users via phone, email or remote desktop to address simple inquiries and troubleshooting requests.
- Basic IT Support: Handle basic customer issues related to hardware, software or connectivity, such as password resets or troubleshooting common issues.
- Software Updates & Patches: Ensuring that operating systems and essential software are updated with the latest security patches to protect against vulnerabilities.
- Data Backup: Perform regular backups of critical data to prevent data loss and ensure recovery in case of a system failure.
- Basic Security: Implement basic security measures like firewalls, antivirus software and simple security configurations.
- Onboarding staff and devices:Assisting with the setup and configuration of new devices for users, ensuring they are integrated into the system properly.
These services focus on addressing straightforward problems and maintaining the day-to-day operations of IT infrastructure.
Advanced Troubleshooting: Handle more complex technical issues, such as network configurations, server issues or application issues.
Network Management: Manage and troubleshoot network infrastructure, including routers, switches and VPNs. This may also involve optimizing network performance and security.
Server Management: Support and maintain servers, including installation, configuration, updates and monitoring for both on-premise and cloud environments.
Security Incident Response: Address and mitigate security breaches or threats, such as malware attacks or unauthorized access attempts and improve security protocols.
Patch Management: Ensure all critical systems and software are updated with security patches and updates, minimizing vulnerabilities.
Backup and Disaster Recovery: Manage and test backup systems, ensuring data is properly protected and establish disaster recovery protocols in case of system failure.
Integration Support: Assist with the integration of new technologies, applications or services into the existing IT infrastructure.
Hardware Troubleshooting and Repair: Diagnose and resolve complex hardware issues or coordinate repairs/replacements with vendors.
Level 2 support is designed for handling more specialized, technical and intricate issues that require a deeper understanding of IT systems.
- Expert Troubleshooting: Address and resolve complex system-wide issues, critical errors or problems. This may involve deep knowledge of system architecture, databases or custom applications.
- Network Design & Architecture: Design and optimize IT infrastructure, systems and networks for scalability, performance and security. This may include planning for future growth and upgrading systems as needed.
- Comprehensive Server Monitoring: Real-time performance tracking, proactive threat detection, automated alerts and advanced optimization to ensure maximum uptime, security and efficiency.
- Database Administration: Manage and optimize database systems, including troubleshooting database performance issues, managing large datasets and ensuring database security and backup.
- Custom Development & Scripting: Create custom scripts, automate processes and develop tailored solutions for unique business needs, often requiring advanced programming or software development skills.
- System Integration: Overseeing the integration of complex systems, applications or technologies within the organization’s IT environment, ensuring seamless operation across platforms.
- Vendor Management: Manage and coordinate with third-party vendors, especially for specialized tools, systems or services, ensuring contracts, SLAs and deliverables are met.
- Performance Tuning & Scalability: Fine-tuning systems for optimal performance under heavy loads and plans for scalability to accommodate future business growth.
Level 3 support is for the most advanced technical tasks, often requiring specialized knowledge, deep system understanding and strategic planning to ensure systems are highly optimized and secure.
